Right of withdrawal

Consumers within the meaning of § 13 of the German Civil Code generally have the right to withdraw from this contract within 14 days without giving reasons. The withdrawal period is 14 days from the day the contract was concluded.

To exercise your right of withdrawal you must inform us by means of a clear statement. You can contact us at:

You may use the statutory model withdrawal form, although its use is not mandatory.

Sending your notification before the withdrawal period expires is sufficient to meet the deadline.

If you withdraw from this contract, we will refund all payments received from you without undue delay and at the latest within 14 days of receiving your withdrawal.

For the refund we will generally use the same means of payment you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for the refund.

Our services consist predominantly of digital services, individual development work, design work and technical services. These include in particular:

• development of individual websites
• web design
• logo design
• flyers and advertising material
• business cards
• technical maintenance of websites
• hosting and technical support
• digital design services
• individual digital services

If you expressly request that we begin performing the service before the statutory withdrawal period expires, you agree that we start immediately.

For contracts for services the statutory right of withdrawal expires early if:

• you expressly requested that we begin before the withdrawal period expired, and
• you confirmed your awareness that you lose your right of withdrawal once the contract has been fully performed.

Once our service has been performed in full, there is no longer a statutory right of withdrawal.

If you withdraw from a contract after expressly requesting that we begin before the withdrawal period expired, you are obliged to pay us a reasonable amount for the services rendered up to the point of withdrawal.

The amount payable is determined by the extent of the services already rendered in proportion to the total scope of the contract.

A right of withdrawal does not exist or may be excluded, to the extent permitted by law, in particular for:

• services performed in full
• individually produced design work
• individually developed websites once the project has begun
• logos or graphics already created
• individually adapted digital services
• services already fully executed

provided the statutory conditions for this are met.

The statutory right of withdrawal applies solely to consumers under § 13 of the German Civil Code. Entrepreneurs within the meaning of § 14 of the German Civil Code generally have no statutory right of withdrawal.